TERMS AND CONDITIONS OF SERVICE
Crowfly trading as Crowfly Cars, UK Airport Taxi Transfers and Associated Group Companies and Partner sites.
Last updated February 2026
1 Company Information
Crowfly Group provides private hire transport, airport transfers, courier services and associated travel services across the United Kingdom.
2 Acceptance of Terms
By making a booking, accessing our systems or travelling with us you agree to these Terms and Conditions and Privacy Notice.
3 Marketing and Communications Notice
We may contact customers regarding bookings, service updates, operational notices and relevant service communications via email, SMS, telephone or messaging platforms.
Processing is based on legitimate interest or consent in accordance with UK GDPR and PECR.
Customers may opt out at any time by email accounts@crowfly.co.uk response can take 24 hours to action.
4 Booking Requirements
Night Rates Apply between 23:00 pm 05:59 am
Bookings must be made via authorised channels only.
Bookings made directly with drivers are not accepted.
5 Booking Accuracy
Customers must provide accurate information including addresses, times, passengers, luggage and flight details.
6 Airport Meet and Greet Policy
Meet and greet must be selected at booking.
If requested afterwards a charge of £12.50 applies for first hour.
Additional waiting chargeable.
Flights monitored.
7 Airport Kerbside Pickup
Airport pickup areas typically allow approximately 10 minutes only.
Passengers must be ready.
Driver arrival subject to airport traffic.
8 Airport Charges and Enforcement
Standard airport charges apply and any enforcement penalties caused by passenger delay or instruction will be passed to customer.
9 Waiting Time
Free waiting period applies then chargeable.
10 Pricing
Prices based on quotation.
11 Cancellations
24 hours notice required.
12 Refund Policy
Refunds at management discretion.
13 Passenger Conduct
Passengers must behave respectfully and safely.
Damage or cleaning fees may apply.
14 Driver Discretion
Drivers may refuse service if safety is at risk.
15 Liability Limitation
We are not liable for indirect or consequential losses including missed flights.
Liability limited to journey value unless required by law.
16 Indemnity
Customers agree to indemnify the company against losses arising from inaccurate information, unsafe behaviour or breach of these terms.
17 Force Majeure
We are not responsible for delays caused by events outside our control including severe weather, road closures, security incidents or infrastructure failure.
18 Safeguarding
We operate safeguarding procedures where transporting vulnerable passengers including children or passengers requiring assistance.
19 Child Seat Policy
Customers responsible for providing correct child details.
20 Corporate Accounts
Corporate clients must comply with agreed credit terms.
Late payment may incur interest and recovery costs.
21 Chargebacks
Unjustified chargebacks may result in recovery action and suspension of services.
22 Fraud Prevention
We reserve the right to verify bookings and refuse service where fraud is suspected.
23 Call Recording
Calls may be recorded.
24 CCTV
Vehicles may operate CCTV for safety and security in line with ICO guidance.
25 Lost Property
Items left in vehicles are carried at owner risk.
We will attempt to return items but accept no liability.
Return may incur admin or delivery fees.
26 Airport and Immigration Delays
We are not responsible for delays caused by airport processing, immigration queues or baggage delays.
27 Security and Threat Situations
Services may be delayed or suspended due to airport security alerts or police instructions.
28 Service Suspension
We reserve the right to suspend or refuse service where necessary for safety, legal or operational reasons.
29 Insurance
We maintain appropriate operator and vehicle insurance as required by law.
PRIVACY NOTICE — UK GDPR COMPLIANT
30 Legal Basis
Processing based on contract, legal obligation, legitimate interest or consent.
31 Data Collected
Name, contact details, journey data, payment references, communication logs.
32 Purpose
To provide services, ensure safety, meet legal obligations and improve operations.
33 Data Sharing
Shared only with drivers, payment providers, IT providers and authorities where required.
34 International Transfers
Safeguards applied where data stored outside UK.
35 Data Retention
Retained only as necessary.
36 Your Rights
Access, rectification, erasure, objection and restriction rights apply.
37 Security Measures
We maintain appropriate safeguards aligned with Cyber Essentials.
38 Complaints
Customers may contact us or ICO.
39 Environmental and Governance Statement
We aim to operate responsibly, minimise environmental impact and maintain high governance standards.
40 Governing Law and Jurisdiction
These terms are governed by the laws of England and Wales.
Disputes subject to exclusive jurisdiction of English courts.
41 Contact
Crowfly
Email bookings@crowfly.co.uk
Email Accounts@crowfly.co.uk
Telephone 01494 702177
Telephone 01494 702346